Contact
Questions, feedback, and suggestions are part of keeping this guide useful.
For questions about how to use COST in real work, start with your facilitator, manager, or program owner. They can help choose the right template, training session, or working rule for the situation.
What to send
- Questions about applying the guide to a current piece of work.
- Suggestions for clearer wording, examples, scripts, or templates.
- Reports of anything that feels confusing, unfair, or easy to misuse.
- Requests for help preparing a session, rollout, or team discussion.
Useful links
Start here · Facilitator notes · Guardrails · Search the guide