Principle 4
Truth should travel fast
Truth should travel fast.
A company cannot solve problems it cannot see.
People must be able to say:
- I am blocked.
- I made a mistake.
- I do not understand.
- This deadline is at risk.
- This process is not working.
- I need a decision.
These statements should not be treated as weakness.
They are signals.
Leaders should thank people for raising issues early. Then leaders should help sort the issue.
Good response to bad news
Thank you for raising this now. What is the impact? What are our options? What do you recommend?
Poor response to bad news
Why did you let this happen?
That question may be needed later. But it should not be the first response if we need facts fast.