Accountability is not punishment.
It is a clear way to work.
A person is accountable when they:
- understand the goal
- agree to the next step
- give honest updates
- raise risk early
- ask for help when needed
- follow through or explain why they cannot
- learn from mistakes
A manager is accountable when they:
- set clear goals
- make priorities clear
- give people the tools they need
- respond to issues fairly
- make decisions when needed
- address repeated problems
Accountability is shared.