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Scripts for hard moments

Simple phrases leaders and team members can use when the conversation is hard.

  • Set up — name the outcome and the owner
  • Speak up — raise risk before it grows
  • Slow down — bring vague rooms to facts

These are simple phrases leaders and team members can use when the conversation is hard.

When assigning work

Here is the outcome we need. Here is why it matters. Here is what done means. You own the next step. Let me know by Wednesday if anything is blocked.

When raising a blocker

This is blocked because we need a decision on X. The impact is Y. I see two options. I recommend option 1 because Z.

When giving feedback

Here is what happened. Here is the impact. Here is what needs to change next time. How can I help?

When a meeting gets vague

What decision are we making? Who owns the next step? When will we check back?

When there is blame in the room

We may need accountability, but first we need facts. What made this problem likely?

When someone is overloaded

Let us name the top priorities. What must happen first? What can wait? What needs to move?