Training session
Session 5: Systems over blame
What made this problem likely?
Length: 45 to 60 minutes.
Format: short teach, real-work exercise, written
output.
What we will teach
- Process issues.
- Handoff issues.
- Unclear goals.
- Capacity issues.
- Fair accountability.
Exercise
Pick a problem that has happened more than once at Aspiriq. Without naming or blaming people, walk through:
- Where did the work get stuck?
- Was the goal clear?
- Was the owner clear?
- Did the tools, time, and authority match the work?
- Was there a missed early warning sign?
Use the Look-Back Review template.
Output
One process change the team will test, with a named owner and a review date.
Facilitator notes
- The temptation in this session is to slide into specific names. Stay on the system. If a person genuinely caused the issue (lying, hiding risk, repeated refusal to follow clear steps), that is a separate conversation outside this session.