What changes this week
The small set of habits managers, team members, and meetings should start using right away.
This guide should change daily habits, not just words. Start with the habits below.
Managers and leads should start doing this
When assigning work, say:
- the goal
- why it matters
- what done means
- who owns it
- when to check in
- what should be raised early
When someone brings bad news, ask:
- What happened?
- What is the impact?
- What are the options?
- What do you recommend?
- What help do you need?
At the end of each meeting, confirm:
- owner
- next step
- due date or check-in date
- who needs an update
Team members should start doing this
When work is assigned, ask if needed:
- What does done mean?
- Who should I update?
- When should I raise a blocker?
- What is most important if I cannot do everything?
When work is at risk, speak up early.
Use this pattern:
- Here is the issue.
- Here is the impact.
- Here are the options.
- Here is my recommendation.
- Here is what I need.
Meetings should start ending this way
No meeting should end with vague agreement.
End with:
- What decision did we make?
- Who owns the next step?
- When is the next check-in?
- What needs to be written down?
If the answer is unclear, the meeting is not done.