This guide should change daily habits, not just words. Start with the habits below.
Managers and leads should start doing this
When assigning work, say:
- the goal
- why it matters
- what done means
- who owns it
- when to check in
- what should be raised early
When someone brings bad news, ask:
- What happened?
- What is the impact?
- What are the options?
- What do you recommend?
- What help do you need?
At the end of each meeting, confirm:
- owner
- next step
- due date or check-in date
- who needs an update
Team members should start doing this
When work is assigned, ask if needed:
- What does done mean?
- Who should I update?
- When should I raise a blocker?
- What is most important if I cannot do everything?
When work is at risk, speak up early.
Use this pattern:
- Here is the issue.
- Here is the impact.
- Here are the options.
- Here is my recommendation.
- Here is what I need.
Meetings should start ending this way
No meeting should end with vague agreement.
End with:
- What decision did we make?
- Who owns the next step?
- When is the next check-in?
- What needs to be written down?
If the answer is unclear, the meeting is not done.